MARCOM's DVD programs provide all the information that is needed for a comprehensive employee training session. Programs come in a 3 ring book binder that includes:
All written text material may be reproduced
Programs are subtitled and allow the course to be played from beginning to end or by section, and are indexed so that sections can be accessed in any order.
Available in English and Spanish.
Conflict in the workplace is inevitable. Anytime two or more people come together, they will eventually disagree about something. While some conflict can be healthy, it is often an indication that there is something wrong. Conflict is frequently a "call to action"... a problem crying out for a solution.
The good news about conflict is that it is usually based on "caring". The more someone defends their point of view in an argument, the more they care. But if conflict is allowed to fester and grow without a resolution, it can lead to serious problems such as threats and even physical violence. The effectiveness of an entire organization can be harmed if conflict is allowed to escalate.
MARCOM's training products on "Conflict Resolution in the Office" discuss the techniques and strategies that can be used to limit the damage and disruption conflict can cause in the workplace. They show employees that when difficult situations are dealt with in a calm and unemotional way, compromise and collaboration are possible... and a lot can be gained from resolving a conflict. Topics covered in these products include:
The consequences of conflict and how it can disrupt the
How resolving workplace conflict is an integral part of
The common causes of workplace conflict and how to
Diffusing disagreements before they get out of hand.
The damage that escalating conflict and violence can do to an
How collaboration can be a valuable tool in resolving conflicts.
How to apply proven conflict resolution techniques and
Runtime: 19 minutes